Privacy Policy

Effective Date: 06/09/2025
Business: Poolfection Pool & Spa
Website: www.poolfection.com.au

At Poolfection Pool & Spa, we value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website or services.

1. Collection of Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

Name, email address, phone number, and postal address
Payment details (if purchasing products or services online)
Information about your pool or spa for service purposes
Any other information you voluntarily provide when contacting us

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, pages visited, and time spent on our site, to improve website functionality and user experience.

2. Use of Personal Information

We use your personal information for purposes including:

Responding to your inquiries and providing customer support
Processing orders, payments, and service bookings
Providing pool and spa maintenance advice or recommendations
Sending marketing communications (with your consent)
Improving our website, products, and services
Complying with legal obligations

3. Disclosure of Personal Information

We may disclose your personal information to third parties where necessary, including:

Service providers who assist us in delivering our products or services (e.g., payment processors, delivery companies, IT support)
Regulatory authorities if required by law
Other parties with your consent

We will never sell or trade your personal information to unrelated third parties.

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. Personal information is stored securely, both electronically and physically, and retained only as long as necessary for the purposes outlined above or as required by law.

5. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, track user behavior, and improve website functionality. You can choose to disable cookies in your browser settings, but some features of the website may not function properly if cookies are disabled.

6. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if necessary. To do so, please contact us using the details provided below.

7. Marketing Communications

We may send you promotional emails or messages about our products and services. You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

8. Overseas Disclosure

We do not generally disclose personal information to overseas recipients. If we do so, we will take reasonable steps to ensure that your information is protected in accordance with the Australian Privacy Principles.

9. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with the “Effective Date” updated accordingly.

10. Contact Us

If you have any questions about this Privacy Policy, or wish to access or correct your personal information, please contact us:

Poolfection Pool & Spa
Email: info@poolfection.com.au
Phone: 07 56 516 510
Address: 1/53 Casua Dr, Varsity Lakes